FAQ

Need to Change Your Order? Act Fast!

• Email us immediately at hello@pixnbrix.com.
• Subject: 'Changes To Order'.
• Include your order number and the specific changes you require.

Received Only Part of Your Order? Here's Why!

• We ship items quickly, sometimes in separate packages.
• Rest assured, you can track all items in your order.

Concerned About Taxes? Worry Not!

• All taxes are included in the price.

Need to Return Something? Follow These Steps:

• Goods must be unopened, unused, undamaged, and with original packaging.
• Email us at hello@pixnbrix.com with 'Returns' as the subject.
• Include your order number, name, and reason for the return.
• Wait for our return instructions before sending items back.
• Proof of postage is recommended for returned goods.
• Refunds processed upon inspection and approval.
• Note: Customers bear return shipping costs. Pix N Brix monitors for return abuse.

Which Currency Do We Use?

• All transactions are in Australian Dollars (AUD).